Privacy Policy
At Mashaaq, we value your trust and are deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, place orders, or use our services. By accessing or using Mashaaq’s website, you agree to the practices described in this policy.
1. Information We Collect
To provide a seamless shopping experience, Mashaaq collects the following types of information:
Personal Information: Includes your name, email address, phone number, and shipping address. This information is collected when you create an account, place an order, or contact us.
Payment Information: Details like credit/debit card information or bank details are collected during payment processing. Mashaaq does not store payment information; it is securely processed through third-party payment gateways.
Cookies and Browsing Data: Cookies are small data files stored on your device that help us enhance your experience by remembering your preferences and tracking website usage. We also collect information like your IP address, browser type, and time spent on our website to improve functionality.
2. How We Use Your Information
Mashaaq collects and uses your information for the following purposes:
Order Fulfillment: To process your orders, arrange delivery, and communicate order status.
Customer Support: To address inquiries, handle complaints, and resolve issues effectively.
Personalization: To provide a tailored browsing experience by suggesting products based on your interests.
Marketing and Promotions: To send updates about new products, exclusive offers, and promotions via email or SMS (with your consent).
Security: To prevent fraudulent activities, unauthorized access, or other harmful actions.
3. Cookies and Tracking Technologies
Mashaaq uses cookies to optimize your browsing experience. Cookies help us:
Remember your login information, so you don’t have to re-enter it.
Understand how visitors interact with our website, allowing us to make improvements.
Display personalized content and recommendations.
You can disable cookies in your browser settings if you prefer not to use them. However, certain features of our website may not function properly without cookies.
4. Sharing Your Information
Mashaaq does not sell or rent your personal information to third parties. However, we may share your data with trusted service providers under the following circumstances:
Payment Processing: Your payment information is securely processed by third-party payment gateways.
Shipping Partners: Your contact and delivery details are shared with courier services to ensure timely delivery of your orders.
Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
All third-party partners are required to maintain the confidentiality and security of your information.
5. Data Security
We employ advanced security measures to protect your personal information from unauthorized access, misuse, or disclosure. These include:
Secure Socket Layer (SSL) encryption for data transmission.
Restricted access to sensitive information, ensuring only authorized personnel can view it.
Regular monitoring of our systems for potential vulnerabilities or breaches.
While we strive to ensure maximum security, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Rights
Mashaaq respects your rights regarding your personal data. You can:
Access Your Information: Request a copy of the data we have about you.
Update Your Information: Correct any inaccuracies in your personal details.
Delete Your Information: Request the deletion of your data, subject to legal or contractual obligations.
To exercise these rights, please contact us at [insert contact details]. We aim to respond to all requests within 7 business days.
7. Retention of Data
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. For instance, we may retain order information for accounting or legal compliance purposes.
8. Marketing Preferences
You can opt out of receiving marketing communications at any time by:
Clicking the “unsubscribe” link in our emails.
Contacting us directly via email or phone.
Please note that even if you opt out of marketing messages, we may still contact you regarding your orders or account.
9. Third-Party Links
Our website may contain links to third-party websites. Mashaaq is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
Mashaaq reserves the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the “last updated” date will be revised. Continued use of our website after changes are published indicates your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: [insert email address]
Phone: [insert phone number]
Thank you for trusting Mashaaq. Your privacy and security are at the heart of everything we do.
