Shipping Policy
At Mashaaq, we are dedicated to delivering your handcrafted wooden products promptly and securely. This Shipping Policy outlines our shipping procedures, delivery times, costs, and other relevant information to ensure transparency and set clear expectations.
1. Order Processing Time
Processing Duration: Orders are processed within 1-2 business days after confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
Domestic Shipping (Within Pakistan)
Standard Shipping: Delivery typically takes 4-6 business days after order processing.
Express Shipping: Delivery within 1-2 business days after order processing. Additional charges apply.
International Shipping: Currently, Mashaaq ships exclusively within Pakistan. We are working towards expanding our services to international destinations in the future.
3. Shipping Rates
Rate may vary due to size & weight diversity. The estimation will be shared upon order placement.
4. Shipment Confirmation and Order Tracking
Once your order is dispatched, you will receive a shipment confirmation email/message containing tracking information. This allows you to monitor your package until it reaches your doorstep.
5. Delivery Address
Please ensure that the shipping address provided is accurate and complete. Mashaaq is not responsible for delays or misdeliveries resulting from incorrect or incomplete addresses.
6. Shipping Restrictions
P.O. Boxes: We do not deliver to P.O. Box addresses. Please provide a physical street address for delivery.
Remote Areas: Deliveries to remote or rural areas may experience longer transit times. We will inform you if your location falls into this category.
7. Delayed or Lost Shipments
While we strive to meet our delivery estimates, unforeseen circumstances such as weather conditions, courier delays, or other factors beyond our control may cause delays. If your order has not arrived within the expected timeframe, please contact our customer support at [contact@mashaaq.com / +92 329 0651801].
8. Damaged or Defective Items
If you receive a damaged or defective item, please refer to our Return and Refund Policy for instructions on how to proceed. Ensure you document the condition of the package upon receipt and provide necessary evidence as outlined in our policy.
9. Customs, Duties, and Taxes
All applicable taxes and duties within Pakistan are included in the product price. Customers are not required to pay additional fees upon delivery.
10. Changes to This Shipping Policy
Mashaaq reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
11. Contact Us
For any questions or concerns regarding our shipping policy, please reach out to our customer support team:
Email: contact@mashaaq.com
Phone: +92 329 0651801